Overview Customer Agreement Authorized User Agreement Privacy Policy Privacy Shield Notice Security Practices Cookie Policy Subprocessors Third-Party Software Licenses HIPAA Business Associate Agreement GDPR Data Processing Addendum

Last Updated: May 15th, 2018

To support delivery of the Trillian Services, Cerulean Studios, LLC ("Cerulean") may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Capitalized terms used on this page but not defined have the meaning set forth in the Trillian Customer Agreement or superseding written agreement between Customer and Cerulean (the "Agreement").

Cerulean currently uses third-party Subprocessors to provide infrastructure services and to help us provide customer support, payment processing, and email notifications. Prior to engaging any third-party Subprocessor, Cerulean performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide Customers with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here.

Entity NameSubprocessing ActivitiesEntity Country
Amazon Web Services, Inc.Cloud Service ProviderUnited States
Google LLCCloud Service ProviderUnited States
Twilio Inc.SMS ProviderUnited States
Groove Networks, LLCCustomer Support ServicesUnited States
Habla, Inc. (Olark)Customer Support ServicesUnited States
Intercom R&D Unlimited CompanyCustomer Engagement ServicesIreland
SendGrid, Inc.Email Notification ServicesUnited States
Stripe Payments Europe, Ltd.Credit Card ServicesIreland