Frequently Asked Questions

Table of Contents

1. How does Cerulean Studios protect my privacy?
2. How does Cerulean Studios protect my Trillian Account Password?
3. How can I delete my Trillian Account and all associated cloud history?
4. How can I learn more about the protocol that powers the Trillian IM network?
5. Are the instant messages I send through Trillian encrypted?
6. Why did I lose all of my account information after I reset my password?
7. How can I contact Cerulean Studios with additional questions or concerns?

1. How does Cerulean Studios protect my privacy?

Over the years, Trillian has grown from a simple desktop client to a comprehensive service available on desktops, mobile devices, and the web. Accordingly, it's important to understand the differences between how we connect you on the desktop side, how we connect you on the mobile and web sides, and how our servers and services operate and protect your data. To accomplish this, we've built a comprehensive privacy policy and security practices page to let you know what information we collect when you use our products and services and how we use that information to improve your service. The transparency provided within these documents is just one of the many steps we're taking as a part of our broader commitment to security, and we encourage you to read on and learn more.

2. How does Cerulean Studios protect my Trillian Account Password?

We require all Trillian Account Passwords to be a minimum of 8 characters and encourage the selection of a strong password during the account registration process. The plaintext version of your password is never stored on our servers; instead, we derive a key using your password and the PBKDF2 HMAC-SHA1 key derivation function and store the result for authentication purposes.

3. How can I delete my Trillian Account and all associated cloud history?

To delete your account, sign in to the account management tools available on our website and select the delete account option. When you delete your account, you will no longer be able to sign in and all conversation history and third-party account information you may have stored with us will be automatically deleted.

4. How can I learn more about the Trillian IM protocol?

Documentation for Trillian's own IM protocol (IMPP) is available online.

5. Are the instant messages I send through Trillian encrypted?

All Trillian clients prefer the use of TLS whenever available. At the present time, the Trillian network, AIM, Google Talk, Facebook Messenger, and most XMPP connections use TLS by default.

6. Why did I lose all of my account information after I reset my password?

Your third-party account information is stored on our servers in an encrypted format. When you lose or forget your Trillian Account Password, you're also losing your ability to decrypt your third-party account information. Because we don't store your password on our servers, we also have no way to recover this data for you.

7. How can I contact Cerulean Studios with additional questions or concerns?

You can contact us anytime through email or by mail at 475 Federal Rd. Unit F, Brookfield, CT 06804 USA